Privacy Policy

Information We Collect

When you submit one of our enquiry forms, we collect the following personal information:

• Full name — used to address you correctly in any follow-up communication
• WhatsApp number — used to contact you by message and to send you the full written outline
• Source identifier — a non-personal tracking value that tells us which version of our landing page you submitted from, used solely for marketing attribution and to understand which campaigns are most effective
• Timestamp — the date and time of your submission, used for record-keeping

We do not collect sensitive personal information such as financial details, identification numbers, biometric data, or health information through our website forms.

How We Use Your Information

Your personal information is used solely for the following purposes:

• To send you the full written outline of the Recovery Support Partner opportunity via WhatsApp
• To respond to questions you raise during the enquiry process
• To schedule and conduct an introductory conversation via WhatsApp or Google Meet, if you request one
• To maintain a record of our correspondence with you
• To understand the effectiveness of our marketing campaigns through aggregated, non-identifying analysis of the source identifier

We will not use your information for any other purpose without first obtaining your explicit consent.

Legal Basis for Processing

Under POPIA, we process your personal information on the following lawful bases:

• Consent. By submitting our enquiry form, you give us consent to process your information for the purposes described in this policy.
• Legitimate interest. We have a legitimate interest in responding to enquiries about our services and maintaining records of those interactions.
• Contractual necessity. Where a working relationship is established, processing your information is necessary to fulfil our obligations to you.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party under any circumstances.

Your information may be shared only in the following limited situations:

• Service providers. We may use trusted third-party services to process form submissions, deliver WhatsApp messages, and store data securely. These providers are contractually bound to handle your information confidentially and only for the purposes we instruct.
• Legal requirements. We may disclose information if required to do so by law, court order, or regulatory authority, or to protect our legal rights.

Any sharing for these purposes is conducted with appropriate safeguards in place to protect your information.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures include secure storage, encrypted transmission where appropriate, access controls, and regular review of our security practices.

However, no method of transmission over the internet or method of electronic storage is one hundred percent secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to comply with our legal and regulatory obligations.

If you have not engaged with us beyond the initial enquiry and a reasonable period has passed, we may delete your information from our active records. You may also request deletion at any time, subject to any legal obligations that require us to retain certain records.

Your Rights Under POPIA

You have the following rights regarding your personal information:

• The right to access — you may request a copy of the personal information we hold about you
• The right to correction — you may request that we correct any inaccurate or incomplete information
• The right to deletion — you may request that we delete your personal information, subject to any legal retention obligations
• The right to object — you may object to our processing of your information for direct marketing or other purposes
• The right to withdraw consent — you may withdraw your consent for us to process your information at any time
• The right to lodge a complaint — you may lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your information correctly

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our pages. This information is collected in aggregate form and does not personally identify individual visitors.

You can configure your browser to refuse cookies or to notify you when cookies are being sent. Please note that some features of our website may not function correctly without cookies enabled.

International Data Transfers

Some of our service providers may be located outside of South Africa. Where your personal information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with POPIA, including contractual obligations on the recipient to provide protections equivalent to those required under South African law.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in legal requirements, or in the services we provide. The date at the top of this page will indicate when the policy was last updated.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

You also have the right to lodge a complaint with the Information Regulator of South Africa. Their contact details and complaint procedures can be found at inforegulator.org.za.